General Privacy Policy

Who we are

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

ChatBots Privacy Policy

We at Open Channel Systems P/L (“Open Channel Systems”, “we”, “us”, or “our”) have created this privacy policy (“Chatbot Privacy Policy”) to describe how we collect and use Personal Information (defined below) from and about the students and end users (“Users”, “you”, “your”) who use our Service (as defined below) to interface with and communicate with the universities, colleges and organizations that use the Open Channel Systems platform (our “Partners”) and the choices that you have with regard to how we use your information.

This Privacy Policy applies to Users’ use of mobile features, applications and any other interactive features or services owned or controlled by Open Channel Systems (each, a “Service” and collectively, the “Services”). Certain features discussed in this Privacy Policy may not be offered on each Service at any particular time.  This Chatbot Privacy Policy does not apply to our general privacy practices, such as information collected through our web site or our Partners’ use of the Services; these activities are governed by our general Privacy Policy, available at

This Chatbot Privacy Policy explains what Personal Information (defined below) we collect from or about Users, how we use and share that information, and your choices concerning our data practices. This Chatbot Privacy Policy is incorporated into and forms part of our Chatbot Terms of Use.

Before using the Service or submitting any Personal Information to us, please review this Chatbot Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Chatbot Privacy Policy. If you do not agree to this Chatbot Privacy Policy, please do not use the Service.


Through providing the Services, we may collect information that, alone or in combination with other reasonably available information, can reasonably identify or relate to a specific individual or household (“Personal Information”) as follows:

1.1       Information You Provide: We collect Personal Information you provide when you interact with Services to communicate with a Partner, such as by chatting with a bot provided on a Partner’s website or sending text messages to a Partner using our Services. This Personal Information includes information you provide during these interactions, such as your name, email address, phone number, physical address or zip code, demographic information (such as your school, gender, age or birthdate), and information about your interests and preferences.

Note that our Chatbot will only ever ask for your name, email address and phone number; any other Personal Information you provide is at your own discretion and not required for your use of the Services. We may combine the information we collect from you through Services with other Personal Information we have about you as described in this Chatbot Privacy Policy. Any information combined with Personal Information will be treated as Personal Information.

1.2       Information Provided By Our Partners: Our Partners enter your Personal Information into the Services so that they may communicate with you via the Services. This Personal Information includes, but is not limited to, your name, email address, phone number, and any other Personal Information our Partners may choose to provide.

1.3       Third Party Services: Our Services may be made available on the web sites of our Partners or other third parties, such as Facebook. Our Services may also include links to web sites or services hosted by third parties, such as chat rooms, through which you may communicate directly with third parties and/or other Users. We only collect information regarding your interaction with the Services and do not gather information from the third party sites regarding your interactions with the third parties or other Users on those services.

The information we collect is subject to this Chatbot Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including whether the third party shares information with us, the types of information shared, and your choices with regard to what is visible to others on that third party web site and service. For more information about third-party content and services, click here.

1.4       Information Third Parties May Provide About You:  To the extent permissible by law, we also may supplement the information we collect with outside records from third parties, such as schools, universities, organizations, services, and institutions that are not our Partners, in order to provide you with information, services or goods you have requested, to enhance our ability to serve you, to tailor our content to you and to offer you opportunities that we believe may be of interest to you. We may combine the information we receive from those other sources with information we collect through the Services. In those cases, we will apply this Chatbot Privacy Policy to the combined information.

1.5       Information Collected Automatically: Depending on the Service used, we and certain service providers may automatically collect “Usage Information” when you access and use the Services online. To do so, we automatically assign and collect a unique identifier (“Device Identifier”) for any computer, mobile phone or other device (any, a “Device”) you may use to access the Services online so that our servers can recognize your Device. The Usage Information we automatically collect based on your Device Identifier include details of your online interaction with the Services, such as when and what messages you send and receive via the Services online. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.

Usage Information is automatically collected via tracking technologies, including:

Cookies: Cookies are small text files stored on your Device that allow us to recognize your Device and personalize the content of our Services. For more details on cookies please visit All About Cookies. Our Services may utilize Cookies to store your Device Identifier to improve your current and future experience by allowing us to understand your usage of our Services and recognize you if you return to our Services. Cookies can be turned off via your browser settings if you so choose. However, if you turn your cookies off, some features of our Services may not function properly.

An Embedded Script: We and service providers may use an embedded script, which is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your Device from our server or that of a service provider, and is deactivated or deleted when you disconnect from the Services.

HTML5: We use Local Storage Objects (“LSOs”) such as HTML5 to store content, information and preferences, such as the messages you exchanged with the Services, to optimize the performance of the Services and provide certain features. Various browsers may offer their own management tools for removing HTML5 LSOs.


We may use information about you, including Personal Information, to: (1) allow you to participate in the Services, including, without limitation, to respond to your questions, complaints or comments; (2) tailor content, recommendations and offers we display to you on the Services; (3) provide you with information, products, services, or suggestions you request; (4) improve the Services and our products, and for internal business purposes, including the improvement of our AI chat algorithms; (5) contact you with regard to your use of the Services and, in our discretion, changes to our policies; and (6) as described in the Chatbot Privacy Policy or as disclosed at the time you provide your information.

Unless you have explicitly agreed to interact directly with us, such as to receive additional information or services that may be of interest to you, we only use the Personal Information collected via the Services as described above to provide the Services to our Partners.

We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Chatbot Privacy Policy.


We may share your Personal Information, without further notice to you unless required by applicable law, as described below or otherwise in this Chatbot Privacy Policy:

  • When You Request That We Share Your Personal Information: Certain Services may include opportunities and features brought to you by a third party or that otherwise involve sharing your information with a third party. If you request or agree at that time to have your information shared, or use an interactive feature, widget, or third-party application, your information will be disclosed to that third party (or parties).  Please note that the third party’s handling of that information will be subject to the privacy policy and practices of that third party.
  • Our Partners: Because we provide the Services on behalf of our Partners, we may share your Personal Information with the Partners with whom you are communicating through the Services.
  • Service Providers: We will share your Personal Information with unaffiliated entities that provide services to us or our Partners in connection with the Services, such as companies that provide hosting and other IT services, send messages through the Services, or offer customer service.  These service providers are subject to confidentiality obligations which limit their use and disclosure of such information.
  • Administrative and Legal Reasons: We may also disclose your information, including Personal Information, in response to a subpoena, court order, or when otherwise required by law; in response to bankruptcy proceedings; to defend our rights; in response to a request from law enforcement; to provide information to a claimed owner of intellectual property who claims that content you have provided to us infringes on their rights; upon request of an academic institution connected to an investigation into academic integrity; to protect and/or defend any applicable Terms of Use or other policies applicable to the Services; or to protect the personal safety, rights, property or security of any organization or individual.
  • Business Transitions: Open Channel Systems may share Personal Information with its parent, subsidiaries and affiliates, and investors primarily for business and operational purposes so long as any recipient agrees to comply with this Privacy Policy and applicable law with regard to such Personal Information. In the event that Open Channel Systems goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, bankruptcy, or other corporate change, including, without limitation, during the course of any due diligence process, your information, including Personal Information, will likely be among the assets transferred.
  • With Your Consent: We may share your Personal Information with third parties with your consent (if permissible under applicable law) provided at the time you provide us with information.

Open Channel Systems does not share your Personal Information with third parties for their marketing purposes without your consent and in compliance with all applicable laws. Open Channel Systems may share non-Personal Information, such as aggregate or de-identified user statistics, demographic information, Usage Information, and related insights with our Partners and third parties, such as other schools and universities, for our marketing purposes.


Depending on the Service used, we may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to provide us with information regarding traffic on the Services, including the pages viewed and the actions Users take when visiting the Services. For more information on how Google uses this data, go to

Please note that your browser setting may allow you to automatically transmit a “Do Not Track” (DNT) signal to websites and online service you visit. DNT is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. However, we do not recognize or respond to browser-initiated DNT signals, as the internet industry is still working to determine what DNT means, how to comply with DNT, and how to create a common approach to responding to DNT. To find out more about “Do Not Track”, please visit

5.         MOBILE USE.

If you interact with the Services through a mobile device, it may be possible for you to transmit your mobile Device Identifier, your mobile carrier, or your physical location to Mainstay; however, Open Channel Systems will not track such information in the background. If you transmit such information to Mainstay, we may store or use that information in compliance with this Chatbot Privacy Policy. You may be able to opt-in to receiving text messages sent using the Services. You may always opt-out by replying “#pause” or “STOP” to one of the text messages received. You also acknowledge and agree that use of the Services through a mobile device may cause data to be displayed on and through your mobile device which may be viewed by your mobile carrier or other access providers.

6.         YOUR RIGHTS.

Depending on where you live and the law governing your Personal Information, you may have certain rights, as described throughout this Chatbot Privacy Policy.  For example, you can opt-out of receiving text messages through the Services by replying “#pause” or “STOP” to one of the messages.  Where we are providing the Services on behalf of our Partners, you must contact the Partner with whom you are communicating if you wish to request access, deletion, or rectification of your information.

For additional information applicable to California residents, please see here.


Certain content provided through the Services may be hosted and served by third parties, including our Partners. In addition, the Services may link to third party web sites or content over which Open Channel Systems has no control and which are governed by the privacy policies and business practices of those third parties. Please also note that Open Channel Systems content and widgets may be included on web pages and web sites that are not associated with us and over which we have no control. These third parties may independently collect data. Open Channel Systems is not responsible or liable for the privacy practices or business practices of any third party.

8.         SECURITY.

Open Channel Systems take data security very seriously. Open Channel Systems takes commercially reasonable technical, physical, and administrative security measures to protect the Personal Information submitted to us, both during transmission and once we receive it. Such measures vary depending on the sensitivity of the information at issue. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security. In the event that Open Channel Systems becomes aware of a data breach impacting your Personal Information, we will provide notification in compliance with all applicable laws. If you have any questions about security on our Services, you can email us on


The Services are operated in the United States and intended only for Users located in the United States. However, if you access the Services from outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Services, or providing us with any information, you fully understand and acknowledge this transfer, processing and storage of your information in the United States. 

Personal Information Collection and Disclosure

The following disclosures are intended to provide additional information about (1) the categories of Personal Information we collect, and (2) how and to whom we disclose that Personal Information. Nothing in this section limits our ability to use or disclose information as described elsewhere in this Chatbot Privacy Policy.

  • Categories of Personal Information Collected: In the past 12 months, we have collected the following categories of Personal Information, as described in greater detail in the “Personal Information Collection” section above:
    • Identification Information, such as your name, email address, phone number, physical address or zip code, and Device Identifier.
    • Demographic Information, such as school, gender, age, or birthdate, as well as information about your interests, activities, and preferences.
    • Communication Information, such as the content of your communications with us and our Partners.
    • Professional and Educational Information, such as the school you attend, or the schools you are considering attending, and information about your academic and work history that you or our Partners provide.
    • Online Activity Information, such as the Device used to access a Service online and the Usage Information regarding that Device’s interaction with the Service, including when and what messages are sent and received via the Service.
  • Sources of Personal Information: We collect the above categories of Personal Information from you, our Partners, and as otherwise described in the “Personal Information Collection” section above.
  • Purposes of Collection and Disclosure: We collect and disclose the above categories of Personal Information for the business and commercial purposes described in the “Our Use Of Your Information” and “Information Sharing” sections above.
  • Categories of Personal Information Disclosed for a Business Purpose: In the past 12 months, we have disclosed for a business purpose all of the above categories of Personal Information to service providers and as described in the “Information Sharing” section above.
  • Categories of Personal Information Sold: In the past 12 months, we have not sold your Personal Information.


Open Channel Systems may update this Chatbot Privacy Policy at any time and any changes will be effective upon posting. Upon any update the “Last Updated” date at the top of this policy will be updated. In the event that there are material changes to the way we treat your Personal Information, you are responsible for regularly reviewing this Chatbot Privacy Policy and your Open Channel Systems account for notice of such modifications. Your continued use of the Services following an update to this Chatbot Privacy Policy will constitute your acceptance of the updated Chatbot Privacy Policy. We will notify you of material changes to the Chatbot Privacy Policy on our website and/or by email, and, if required by law, make additional efforts to notify customers of material changes that impact the treatment of data collected through our Services.


If you have questions or comments about this Chatbot Privacy Policy, or would like to access it in an alternative format, please contact us via email